Shipping policy

Last Updated: [15th November 2023]


Shipping Zones:  

We are shipping worldwide barring a few exceptions. We are continually working to expand our shipping coverage to serve customers in more regions. If your country is not listed during checkout, please contact us for potential shipping options.


Order Processing:

We strive to process orders within 1-2 business days of receiving them. 


Shipping Partners:

We've partnered with DHL, a reputable courier service, to ensure reliable and efficient delivery of your orders.


Estimated Delivery Times:

The estimated delivery time for your order depends on your location. For customers in Europe and the US, you can expect your order to arrive within approximately 4-5 business days from the date of shipment. For customers in other countries, please allow additional time for international shipping. Please note that these are estimated delivery times and can vary depending on factors beyond our control, such as customs processing and local postal services. You will be able to track your order from the moment it is shipped from our facility by way of a tracking ID that we will share with you upon shipment.


Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of the products in your order, as well as your shipping address. You can view the shipping cost for your specific order during the checkout process.


Import Duties and Taxes:

For customers in EU:

  1. For orders up to EUR 150: We collect Value Added Tax (VAT) at checkout. This simplifies the shopping experience for our EU customers. Orders up to EUR 150 are also exempt from customs duty.
  2. For orders greater than EUR 150: we do not collect any taxes at our end. The shipment will undergo a custom clearance process in your country where you will be charged Value Added Tax (VAT)/Duty for imports of goods. The charges varies for each country, and additional handling charges may apply. We cannot determine the exact charges you need to pay. Please note these charges are over the order + delivery charges that you pay now to us. 

For customers in the US: 

No Value Added Tax (VAT)/Duty for imports of goods apply for orders up to USD 800. 


For customers in India: 

While we are based in India, due to certain regulatory compliance restrictions, we are currently unable to service deliveries within India through the website. 

However, we will be able to process your orders through other channels. Please write to us at support@iwasasari and we will process your orders through our other channels.

If you are based in India, but you want to ship it internationally, you will require an international credit/debit card and we will be able to process your order through the normal route.


For rest of the world: 

We do not collect any taxes at our end. The order may be subject to import duties or taxes at the destination address. Please note that the calculation methods and amounts of import duties or taxes can vary based on your specific country's regulations.

We cannot determine the exact charges you need to pay. Please note these charges are over the order + delivery charges that you pay now. Please check with your local customs office for information on these additional charges.


Order Tracking:

Once your order is shipped, we will provide you with a tracking ID via email. You can use this tracking ID to monitor the status and location of your order while it's in transit.


Changing or Cancelling Orders:

If you need to make changes to your order or cancel it, please contact us as soon as possible. Changes or cancellations can be made before the order is shipped.


Damaged or Incorrect Items:

We take quality control seriously and ensure that your products are in excellent condition when they leave our facility. In the rare event that you receive a damaged or incorrect item, please contact us, and we will assist you with a resolution.


If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us at support@iwasasari.com