FAQs

/FAQs
FAQs2018-05-07T21:08:55+00:00
Partnerships2018-06-04T15:04:07+00:00

Do you sell offline as well?

Yes, our products are sold also offline through retailers. Please write to us at support@iwasasari.com and share with us where do you stay, and we will let you know the available retailers in your location.

Can I wholesale your products?

Yes, please write to us at info@iwasasari.com

Can I work for I was a Sari?

Please write to us at info@iwasasari.com with your resume and how you think you can contribute to the brand.

Is there any other way I can associate with I was a Sari?

If you are a blogger, writer or can help us reach out to more clients and partners, please get in touch at info@iwasasari.com

About the Brand2018-05-28T09:55:36+00:00

How did I was a Sari get its name and what is the meaning behind it?

Saris – a traditional attire for women from South Asia, are upcycled to create each unique product. Hence the brand is called I was a Sari. Upcycling is the creative re-use of the otherwise waste material. Each product in our collection is handcrafted by underprivileged Indian women, providing them with income generation opportunities and financial independence. Hence the transformation is two fold, that of the sari and of the women involved with us. 

Who is making the products?

The products are handcrafted by under privileged women in Mumbai providing them with sustainable income generation opportunity.

What kind of company are you? Are you a charity?

The brand I was a Sari is owned by 2nd Innings Handicrafts Pvt Ltd. An Indian company operating in the business of manufacturing and selling of upcycled products such as fashion garments, accessories and handicrafts by engaging the services of marginalised communities and underprivileged women

2nd Innings Handicrafts Pvt Ltdis a zero dividend social enterprise reinvesting 100% of the profits into the development of the business itself and in the uplifting of underprivileged women. The mission of the company is to empower disadvantaged Indian women by providing them recurring income opportunities, with the vision of creating a society in which all women are dignified and their basic rights are respected.

What is upcycling?

Upcycling is reuse in such a way as to create a product of higher quality or value than the original. We upcycle pre-used saris to create all IWAS products

Where do you operate?

We operate from Mumbai, India. All the artisans involved in the project are also residing in Mumbai

What is the material used for your products?

The composition of our products varies from silk to cotton to synthetic. The ability to associate the right material to each finished product is part of the magic of our brand. In fact, a silky touch is what you expect from your new stole while the resistance of a synthetic fabric is the best option for a long lasting shopper bag.

Working with pre-used material we do not know the exact composition of each sari and therefore, following the international standards all our products are labelled as 100% Mixed Fibres.

Payment2018-05-31T14:24:15+00:00

How much duties and taxes do I have to pay?

For orders from India, the taxes and duties are included in the checkout cost and the invoice shared during shipment will show the breakdown of taxes in the total payment. However all international orders are DAP ( delivery at place), so once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

What payments do you accept?

Currently, we accept PayPal, debit card and credit card payments through a secured check out system provided by PayPal

Do I need to pay for duties and taxes if I am purchasing outside India?

Yes, any VAT, duties levied will be the incurred by the buyer.

If you offer free shipping, do I still need to pay duties and taxes?

Yes, during free will not we care of the shipping cost, however buyers are responsible for any customs and import taxes that may apply.

Delivery2018-05-28T09:43:53+00:00

What couriers do you use while shipping?

We give you two options, one is the Registered Indian Post and UPS. Basis the option you proceed with the delivery charges will be calculated and displayed before check out.

I am ordering from outside India, how long does the shipping take for to reach my destination?

The time the package takes to reach you will depend on the delivery method you opt for. In case of Indian Registered Post the shipment will reach in 3-5 weeks. In case of UPS, the delivery will take approximately 1 week. Also please note that buyers are responsible for any customs and import taxes that may apply.

How much do you charge for shipping?

It will depend whether we are shipping to domestic or international destination, for India the delivery is free. For international orders the delivery cost will depend on the courier service you opt for. The exact delivery cost is calculated once you check out.

Do I have to pay for any custom duty and local VAT?

If and how much you have to pay for custom duty and local VAT will depend on the destination and the courier service you opt for. Each country in fact has different custom rules and duties. In our experience it is common that while shipping through Registered Indian Post the goods are not checked at the custom and therefore no duties and VAT are due. On the contrary while shipping through UPS both custom duties and VAT are regularly charged.

Can I trace my shipment after the order?

The traceability of your shipment will depend on the delivery method you opt for. In case of Indian Registered Post there is no traceability while in case of UPS this service is available.

Shipping & Refunds2018-05-29T07:52:18+00:00

Can I return or exchange the bought item?

Please write to us at support@iwasasari.com and we will be happy to assist you.

I received a damaged piece, can I claim a refund?

Yes, we are extremely sorry about it. Please write to us at support@iwasasari.com and we will look into it immediately

How long do refunds take to process?

They usually take between 7-10 business days.

Order2018-05-08T11:48:43+00:00

I am having problems placing my order. What can I do?

We apologize for any inconveniences you might have throughout the purchase process. Please feel free to contact us directly at support@iwasasari.com. We will make sure to get back to you as soon as possible with a solution.

Why do I see the prices in US Dollars only?

Currently our website is displaying product prices in US Dollars only, however you can buy the products and pay through your debit card, credit card or PayPal, basis your cart value the amount will be calculated considering the day’s exchange rates and the same amount will be deducted from your account.

I never received a confirmation email or a tracking number after I placed the order.

No worries at all. Please email us at support@iwasasari.com and we will make sure to provide you with the necessary information confirming your purchase and shipment.

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